Michael Dell - The Man Behind DELL
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Case Details:
Case Code : LDEN004
Case Length : 10 Pages
Period : 1984-2001
Pub Date : 2002
Teaching Note : Available
Organization : Dell Computers
Industry : Computers
Countries : USA
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"I'm all about learning from my mistakes."
- Michael Dell, in March 2001.
"Michael Dell is clearly a genius in the computer world,
but his revolutionary insights into business processes provide invaluable
lessons for many other industries as well."
- Frederick W. Smith, Chairman and CEO, FedEx Corporation,
in 1999.
Background Note – Dell
The story of the world's No 1 retailer of PCs over the Internet, Dell Computer
Corporation (DELL) goes back to 1984, when Michael S. Dell (Michael) established
the company with a start-up capital of $1,000, in a 1000 square foot office
space, in a small business center in North Austin, Texas.
Michael, then a freshman pre-medicine student at the University of Texas, began
his business by selling computer chips and disk drives for IBM PCs at meetings
of computer users in Austin. In its first year of operations itself, DELL
achieved sales of approximately $ 6 million, which grew to $ 257 million in the
next four years. By 1987, DELL opened a sales subsidiary in the United Kingdom
to tap the growing European market.
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European countries had a lower PC saturation rate than the US and there were no
large PC manufacturers in Europe. In the same year, DELL went public.
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During 1988-1991, DELL expanded its operations worldwide and set up
wholly-owned sales subsidiaries in Canada, France, Italy, Sweden, Germany,
Finland, and the Netherlands (Refer Table I).
In 1990, DELL recorded sales of $ 546 million in PCs and peripherals; in the
same year it entered the retail business. Soft Warehouse Superstores, now
CompUSA agreed to sell its PCs.
The company struck a similar deal in 1991 with Staples, an office supply
chain. DELL reported a 109% growth in international sales but recorded a 64%
dip in profits in 1990-91... |
Michael Dell - The Man Behind DELL
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